# Privacy Policy - Total Tankless of SoCal

> Privacy policy for Total Tankless of SoCal. How we collect, use and protect the personal information you share when you request an estimate or service.

URL: https://socaltotaltankless.com/privacy-policy/

# Privacy Policy

Last updated: October 10, 2026

Total Tankless of SoCal ("we," "us" or "our") provides tankless water heater installation, repair and maintenance, along with general plumbing services, in Los Angeles, Orange and Ventura Counties, California. This policy explains what information we collect through socaltotaltankless.com and our service process, how we use it and the choices you have.

## 1\. Information We Collect

We collect information you give us directly, including:

-   Your name, phone number, email address and city when you request a free virtual estimate or contact us
-   Details about your water heater, home and service needs, including photos you choose to send us
-   Your service address and access instructions when you book a visit
-   Records of the work we perform, such as invoices, service reports and warranty registrations
-   Payment information, which is processed by third-party payment providers and not stored on this website

When you visit the website, we and our service providers may automatically collect technical data such as your browser type, device, pages viewed and the page you came from. This is collected through cookies and similar technologies.

## 2\. How We Use Your Information

-   To prepare estimates and quotes and to schedule and perform service
-   To register manufacturer warranties and keep service records you may need for warranty claims
-   To respond to your questions and send service reminders you request, such as your next maintenance date
-   To pull permits and coordinate inspections required by your city
-   To improve our website and services and to understand how visitors use the site
-   To comply with legal obligations and protect our rights

## 3\. How We Share Information

We do not sell your personal information. We share it only as needed with:

-   Equipment manufacturers, for warranty registration and warranty claims
-   City building departments, for permits and inspections
-   Service providers who help us operate, such as form processing, email, scheduling, payment and website analytics providers
-   Professional advisors, such as accountants and attorneys
-   Authorities, when required by law or to protect safety

## 4\. Contact Forms

Our estimate form is processed by a third-party lead-capture service that delivers your submission to us by email. The service filters spam and removes code from submitted text. We use what you submit only to respond to your request and provide service.

## 5\. Cookies and Analytics

We may use cookies and analytics tools to measure website traffic and improve the site. You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the site may not work as intended without them.

## 6\. Data Security and Retention

We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure. We keep service and warranty records for as long as they're useful to you and as required for tax, permit and legal purposes.

## 7\. Your California Privacy Rights

If you are a California resident, you may have the right to:

-   Know what personal information we have collected about you and how we use it
-   Request a copy of your personal information
-   Ask us to correct inaccurate information
-   Ask us to delete your information, subject to legal and warranty record exceptions
-   Opt out of marketing communications at any time

We will not discriminate against you for exercising any of these rights. To make a request, contact us using the details below.

## 8\. Children's Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children.

## 9\. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed.

## 10\. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

-   Email: 
    
    info@socaltotaltankless.com
    
    [mailto:info@socaltotaltankless.com →](mailto:info@socaltotaltankless.com)
    
-   Phone: 
    
    (301) 555-8979
    
    [tel:+13015558979 →](tel:+13015558979)
    
-   Location: Los Angeles, CA
-   Hours: Monday–Friday, 9:00 AM–5:00 PM